Enhance service reliability, streamline billing inquiries, and automate issue resolution with Supportbench—the leading AI-powered customer support solution for energy and utility companies.
Our intelligent platform ensures regulatory compliance, improves customer satisfaction, and optimizes outage management with AI-driven automation.
Energy and utility companies face complex customer service challenges that require specialized AI-driven solutions to ensure efficiency, compliance, and customer satisfaction.
High inquiry volumes, urgent service requests, and strict regulatory requirements demand a robust, automated approach.
Utility companies receive numerous billing inquiries, including charge clarifications, payment disputes, and rate adjustments. AI-powered automation streamlines responses, preventing support teams from being overwhelmed while ensuring faster resolutions.
Managing unexpected power outages, water disruptions, and gas leaks requires a real-time tracking system to quickly resolve issues and communicate with affected customers, ensuring operational success.
Utility providers must comply with local, state, and federal regulations, requiring accurate reporting, compliance tracking, and audit-ready documentation to avoid fines and ensure industry adherence.
Customers expect seamless support across phone, email, live chat, social media, and self-service portals. A centralized omnichannel platform enhances efficiency and ensures a consistent customer experience.
Real-time alerts and automated notifications about outages, maintenance schedules, and billing updates help keep customers informed, reducing inbound support requests and improving overall satisfaction.
Gain a comprehensive view of all customer interactions and support processes, enabling proactive management and immediate insights from contact and account overviews.
Streamline your technology stack by integrating all your support tools into one cohesive platform, reducing complexity and improving usability.
CRM, Ticketing, Knowledge base, Chat, AI Bot, Customer portal, Analytics, Broadcasts, to name a few.
Powerful workflow engine to automate processes, and leverage advanced AI to automate tagging, priorities, and actions, enhancing responsiveness and allowing your team to focus on critical issues.
Offer consistent and efficient support across all communication channels from email, live-chat, social media, customer portals or forms.
Utilize detailed analytics and Scorecards to understand trends, measure team performance, and make informed decisions that optimize support operations.
Selecting the right customer support platform is essential for energy and utility companies to enhance service efficiency, regulatory compliance, and customer satisfaction.
The ideal solution should address industry-specific challenges while providing AI-powered automation and seamless integration.
A robust platform should automate outage detection, track incidents in real-time, and provide instant customer notifications. AI-powered coordination ensures faster resolution and proactive communication during service disruptions.
A centralized dashboard should unify phone, email, chat, social media, and SMS inquiries, ensuring consistent and efficient customer support across all channels.
AI-powered automation can handle common billing inquiries, including payment disputes, charge clarifications, and rate adjustments, reducing support tickets and improving resolution speed.
A compliance-ready platform should automate regulatory tracking and generate audit-ready documentation, helping energy and utility companies adhere to industry regulations such as FERC and NERC.
An intuitive self-service portal with an AI-driven knowledge base enables customers to track outages, view bills, and submit requests independently, reducing the burden on support teams and enhancing operational efficiency.
Supportbench outperforms Zendesk, Salesforce, and Freshdesk with AI-powered support tailored for energy and utilities. Our scalable platform helps utilities streamline service, ensure compliance, and manage outages efficiently.
Supportbench handles high call volumes, emergency escalations, and complex billing inquiries. Our scalable infrastructure ensures consistent service quality during outages and peak billing periods.
Leveraging machine learning, Supportbench analyzes customer inquiries, predicts service disruptions, and automates ticket resolutions—reducing response times and improving customer satisfaction.
Supportbench provides custom SLA configurations to prioritize urgent outages and service disruptions, ensuring fast response times and regulatory compliance.
Easily integrate Supportbench with utility billing platforms, GIS mapping tools, and workforce management systems to centralize customer data and streamline operations.
Supportbench supports regional utility providers, national energy corporations, and smart grid services, scaling with your business as demands evolve.
Certified with ISO, GDPR, and industry-standard data encryption, Supportbench ensures top-tier security for utility providers handling sensitive customer information.
Supportbench enhances utility customer service with AI-driven automation, improving satisfaction, accelerating issue resolution, and ensuring regulatory compliance.
By reducing response times, eliminating bottlenecks, and optimizing compliance, Supportbench keeps your team ready for any challenge.
Why Supportbench?
Our secure, scalable platform—backed by ISO certifications, GDPR compliance, and industry partnerships—ensures top-tier security and regulatory adherence.
Supportbench leverages AI automation to reduce response times, streamline issue resolution, and enhance customer satisfaction.
Yes. Supportbench seamlessly connects with ERP, CRM, GIS, and billing systems, centralizing customer data and optimizing workflows.
It automates outage reporting and response, providing real-time updates to minimize downtime and keep customers informed.
Absolutely. Supportbench ensures FERC, NERC, and GDPR compliance with built-in tracking and audit-ready documentation.
Why Supportbench?
© 2025 Supportbench. All Rights Reserved
