Empower your support team and elevate your customer relationships

Your brand is only as good as your support team. Supportbench offers a better way to connect, manage, and communicate with customers across every channel.

Top Performing support teams master 5 Pillars to do more with less.

It Takes 5 Things
to Make a World Class Support Team

Every team works differently and finding the right tool that can support your teams growth is challenging.

You need to make sure that your software:

1. Can support volume now and in the future
2. Have the features you need to work
3. Has the integrations you need

Scaling is about the ability to be Agile

Only 14% of organizations have a complete view of their customers and teams.

In order to give customers a truly personalized experience, you need the right tools in place. Having the right tool means you know:

1. Your customers past
2. What your customers are doing now
3. Predicting what your customers will do

Achieve total visibility by utilizing an all-in-one platform.

A Proactive team is able to find current or potential problems and address them head on.

Being Proactive is about having the right tools in place to give you insight into what's happening with your customers at a glace.

1. Find and stop potential escalations
2. Gather sentiment and emotions from customers
3. Automate response times based on previous histories
4. Finding customers that may in trouble with health scoring

A Proactive team is always on the attack to do better for the customer.

The ability to measure improvement is key to knowing where to invest your time and money.

Measuring success is about knowing 3 things:

1. What your team is doing
2. What your customer is doing
3. Where you are failing

Doing better is about measuring everything, and picking what’s important.

Customer support is the gateway to understanding your customer.

Your brand and your customer relationships are driven from your customer support teams. Feedback loops are critical in fueling growth and innovation to:

1. Product and services
2. Sales
3. Marketing

Leveraging your customer support team is like throwing gasoline to your growth engine.

Meet Supportbench
The Only Customer Support Advantage Platform

Simplicty

We know supporting products are complex, that's why we built one complete app to support all your customers.

Uptime

We understand your need to provide fast business critical support to your customers, we make it seamless with 99.9% uptime.

Retention

Your customer retention is our top priority. Gain full visibility with our customer insights and make being proactive a snap.

Review time is a pain, so we made it easy

Take control with full visibility of your customers and agents

REPLACES:Zendesk, Freshdesk, Oraclecx

One app to support it all.

Build a solid support team to transform your business from a cost pit to a profit center.

REPLACES:Zendesk, Freshdesk, Oraclecx

Predict 85% of churn with Supportbench AI.

Support your organization with the full power of customer intelligence and predictive modeling.

REPLACES:Zendesk, Freshdesk, Oraclecx

Support your customers, everywhere.

Provide a seamless customer experience across multiple channels.

REPLACES:Zendesk, Freshdesk, Oraclecx

Make the wise decision for your business.

Let’s keep the high cost of support behind us. No more inefficiency costs. No more lack of visibility.

REPLACES:Zendesk, Freshdesk, Oraclecx

See your customers and cases at a glance.

Save time by responding to tickets 5x faster 

Manage your support with custom status workflows

Bring all your support into one place.

Deliver faster knowledge by promoting self-service

Analyze customers for retention insights.

Fast-track email communication with an Outlook view.

Accelerate email communication by organizing and prioritizing with an Outlook view.

Get cases resolved faster with the right assistance.

Streamline case resolution and improve efficiency with the right assistance.

Set targeted response times over incoming workflows.

Improve customer satisfaction by setting targeted response times for incoming workflows.

Assign cases by custom categories or levels of support.

Efficiently resolve cases and boost productivity with the right support.

Keep your customers empowered and updated.

Ensure customer satisfaction by keeping them informed and in control.

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