Security-First Design

At Supportbench, we know that the security of your data is your top priority – and it’s ours too. That’s why we’ve built our products from the ground up with a security-first mindset. 

Our rigorous data security and privacy practices are woven into every aspect of our product engineering and service delivery, ensuring that your data is always safe and secure. With over 50,000 satisfied customers worldwide, you can trust Supportbench to keep your data safe and protect your business from online threats.

Our Commitment to Your Security

At Supportbench, we’re committed to protecting your data with a multi-tiered security model, end-to-end security in product development, and a highly resilient service platform that’s always lights-on.

Multi-Tiered Data Security Model

We provide layers of protection, including strict access controls, encryption, and regular security audits to ensure your data is always secure.

End-to-End Security in Product Lifecycle

We prioritize security in every aspect of our product development, from design and development to testing and deployment.

Highly Resilient Architecture

Our service platform is always lights-on, providing uninterrupted access to our products and support.

Your Data is Our Priority

At Supportbench, we prioritize the security and protection of your data. Our robust data safeguards give you the peace of mind to focus on what really matters – your business.

Dedicated Virtual Private Cloud

Your data is hosted in dedicated Virtual Private Clouds that are segmented for increased security and manageability.

Robust Perimeter Security

Our routing rules are hardened based on pre-established criteria to ensure the security of all resources, providing robust perimeter security.

Secure Access Control

With role-based access control, two-factor authentication, and end-to-end audit trails, we provide secure access control for your data.

Strong Encryption

We use strong encryption, including AES 256-bit for data at rest and HTTPS with TLS 1.2 for data in transit, to keep your data secure.

Secure Management Plane

Our administrative tunnel has whitelisted IP addresses for secure connection to servers for administrative purposes through a bastion host, ensuring a secure management plane.

Real-time Malware & Spam Protection

We provide real-time scanning and protection against malware and spam using the latest threat signatures, providing constant protection for your data.

Built for Security

Our Secure Product Build process ensures that information security and data privacy are always a top priority. With Supportbench, you can trust that your data is always secure.

Product Development Process

Our product development process is designed to prioritize security and privacy. We have a dedicated team responsible for identifying and fixing security issues.

Cross-functional Collaboration

Our cross-functional teams, including the product owner, squad lead, tribe lead, and members, work collaboratively to ensure security is integrated into every aspect of product development.

Quality and Security Testing

Our quality assurance team performs rigorous functionality, performance, stability, and UX testing to ensure our products meet high standards for security and quality.

Version Control and Access Management

Our source code is managed centrally with version controls and access restricted based on team assignments. We maintain records of code changes and check-ins and check-outs to ensure security and accountability.

Production Access Control

Developers and quality assurance team members have restricted access based on their responsibilities, ensuring segregation of duties.

Code Security Review

All code changes undergo a rigorous security review process, including web vulnerability assessments and advanced security testing, to identify and address any security risks before release.

Always-On Security

Security is always at the forefront of our operations. We continuously implement and update our security protocols to ensure your data is safe and secure.

Multi-Availability Zone Deployment

Components are deployed across multiple availability zones in active-active mode to ensure fault tolerance and high availability.

Global Traffic Management

Route users to the optimal endpoint based on location, network conditions, and other factors, using a highly scalable global traffic management system.

Elastic Load Balancing

Automatically distribute traffic across multiple instances to ensure high availability, scalability, and security.

Continuous Data Protection

Backups are taken in near-real time and replicated to multiple availability zones, with point-in-time recovery options available for up to 30 days.

Disaster Recovery Readiness

Multiple availability zones are mirrored in real-time to provide seamless disaster recovery capabilities in case of a regional outage or other major incidents.

Response & Recovery Planning

Robust incident management and breach response plans are established, with clear reporting, tracking, and escalation procedures in place.

Content Delivery Network

A geographically distributed network of caching servers and data centers enables fast, reliable content delivery to users worldwide.

Threat Intelligence & Response

Advanced security tools and techniques are used to detect, contain, and remediate any security threats or incidents in a timely and effective manner.

Capacity Planning & Optimization

Ongoing capacity monitoring and optimization helps ensure that the system can handle anticipated loads and respond to spikes in demand, without overprovisioning and wasting resources.