Gain a complete, real-time view across all channels for insights into agents, teams, and organizational performance.
Customize reporting effortlessly with Power BI, eliminating complex database requirements for complete data control.
Cut through clutter to vital data with custom views for tickets, activities, and surveys, focusing on key info.
Leverage the simplicity of pivot tables for deep data dives, revealing hidden trends and detailed ticket reports.
Utilize AI for deep sentiment analysis, interpreting customer emotions to derive satisfaction and sentiment insights.
Access crucial insights to enhance both customer experience and operational efficiency.
Utilize productivity metrics for targeted coaching and recognition of team efforts.
Assess SLA impact and measure satisfaction for continuous improvement in service.
Leverage data-driven insights for informed, strategic decisions enhancing overall customer support.
Chief Technology Officer
Supportbench is amazing in how it gets things done compared to other success and case executives arrangements I’ve used and IMO incomparably superior when it comes to resolving end-user difficulties.
Using Supportbench has provided our department with a complete client management system. Since everything is one platform, we have a clear overview of all client and team interaction.
Data Operations Director
Supportbench has supplied our group with a whole client control system. Because the whole things is in a single platform, all are capable of control all conversation in a single area and feature complete over sight into each clients and group.
My experience with this software is very positive, in particular with the support team. Also, the user interface is very intuitive and easy-to-use, so I definitely recommend it.