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In today’s rapidly evolving business landscape, the need for customer-centric and adaptable support services is more critical than ever. Service Level Agreements (SLAs) are no
In today’s rapidly evolving support landscape, a Knowledge-Centered Service (KCS) knowledge base is no longer a luxury—it’s a necessity. Having a well-organized, accurate, and easily
The landscape of customer support is rapidly transforming, and chatbots have emerged at the forefront of this shift. From providing quick answers to FAQs to
Zendesk has been around for years and many small and medium businesses (SMBs) adopted it as their go-to platform for customer service. However, as businesses
Customer support has evolved over the years. Gone are the days of mere ticketing and query resolution. Today’s businesses are looking for robust, dynamic, and
With the onset of AI, it’s often said that the older systems of Support face the hardest challenge when it comes to innovation and agility.
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