Customer management tips & trends, delivered.

Integrating a customer support platform into your existing systems can transform operations, improving efficiency and enhancing the overall customer experience. Supportbench offers a scalable, all-in-one

In today’s competitive business landscape, customer retention and satisfaction are critical to success. A Customer Health Score (CHS) evaluates customer engagement and predicts churn by

In today’s fast-paced world, consumers expect instant responses, personalized experiences, and seamless interactions across multiple channels. As a result, businesses must adapt to rising demands

In 2025, Emotional Intelligence (EI) is a game-changer for customer service. As support teams navigate evolving customer expectations, CSAT (Customer Satisfaction) and FCR (First-Contact Resolution)

In today’s digital landscape, businesses must provide instant, accurate support while managing increasing demands. Customer self-service tools—such as AI chatbots, virtual assistants, and knowledge bases—enable

In today’s fast-paced digital world, businesses face increasing customer service challenges—rising ticket volumes, slow response times, and escalating operational costs. Automating customer support workflows is