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Transforming support for B2B companies with complex needs
Avg Customer achieved over 2 years
Avg Costs Saved for Customers when Switching from other Providers
Avg satisfaction rate customers see
Streamline and centralize your customer interactions across multiple channels, with powerful email management that keeps conversations organized and efficient.
Ensure every case meets your service standards with robust SLA tracking that gives you real-time visibility into response times and accountability.
Empower your team and customers with easily searchable internal and external knowledge bases, delivering fast, consistent answers and reducing time to resolution.
Stay on top of critical issues with smart escalation workflows that ensure the right team members are alerted and engaged before it’s too late.
Customize and tier your support offerings, effortlessly managing different levels of service to meet the specific needs of each customer segment.
Ticketing, a robust internal/external knowledge base, customer portal, turn-key AI; Everything is seamlessly built into Supportbench.
AI is included right out-of-the-box, unleashing efficiencies from your team, and giving you insights you've never had before without you doing anything.
With unique scaled pricing, you get world class customer service software without paying a cent more for the modules and tools you need to get sh!t done.
Gain a comprehensive view of all customer interactions and support processes, enabling proactive management and immediate insights from contact and account overviews.
Streamline your technology stack by integrating all your support tools into one cohesive platform, reducing complexity and improving usability.
CRM, Ticketing, Knowledge base, Chat, AI Bot, Customer portal, Analytics, Broadcasts, to name a few.
Powerful workflow engine to automate processes, and leverage advanced AI to automate tagging, priorities, and actions, enhancing responsiveness and allowing your team to focus on critical issues.
Offer consistent and efficient support across all communication channels from email, live-chat, social media, customer portals or forms.
Utilize detailed analytics and Scorecards to understand trends, measure team performance, and make informed decisions that optimize support operations.
Accelerate email communication by organizing and prioritizing with an Outlook view.
Streamline case resolution and improve efficiency with the right assistance.
Improve customer satisfaction by setting targeted response times for incoming workflows.
Efficiently resolve cases and boost productivity with the right support.
Ensure customer satisfaction by keeping them informed and in control.
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