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Supportbench empowers your team with intuitive all in one tool designed to enhance efficiency, satisfaction, and customer loyalty.
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Manage all of your team email addresses all in one place and gain full visibility into your teams communication.
Assign SLAs by the products they have purchased, by their license renewal date, or by a customer support level.
Share the solutions your agents provide to customers by sending that content directly to the knowledge base for review and publication.
Put in process to deal with tickets that need extra assistance to ensure problems get resolved at the right level of customer support.
Strategically assign different levels of support to different customers, services, support agents or products.
Ticketing, a robust internal/external knowledge base, customer portal, turn-key AI; Everything is seamlessly built into Supportbench.
AI is included right out-of-the-box, unleashing efficiencies from your team, and giving you insights you've never had before without you doing anything.
With unique scaled pricing, you get world class customer service software without paying a cent more for the modules and tools you need to get sh!t done.
Gain a comprehensive view of all customer interactions and support processes, enabling proactive management and immediate insights from contact and account overviews.
Streamline your technology stack by integrating all your support tools into one cohesive platform, reducing complexity and improving usability.
CRM, Ticketing, Knowledge base, Chat, AI Bot, Customer portal, Analytics, Broadcasts, to name a few.
Powerful workflow engine to automate processes, and leverage advanced AI to automate tagging, priorities, and actions, enhancing responsiveness and allowing your team to focus on critical issues.
Offer consistent and efficient support across all communication channels from email, live-chat, social media, customer portals or forms.
Utilize detailed analytics and Scorecards to understand trends, measure team performance, and make informed decisions that optimize support operations.
Accelerate email communication by organizing and prioritizing with an Outlook view.
Streamline case resolution and improve efficiency with the right assistance.
Improve customer satisfaction by setting targeted response times for incoming workflows.
Efficiently resolve cases and boost productivity with the right support.
Ensure customer satisfaction by keeping them informed and in control.
A Helpdesk That Does What You Want
Why Supportbench?
