Nine short demo videos of the real product — ticket management, shared inbox email, SLAs, customer health scoring, reporting, and more. No forms, no sales call, no signup. Just press play.
Feature Walkthroughs
Each helpdesk demo below is a focused walkthrough of one part of the Supportbench platform, recorded in the real product — the same B2B customer support software your team would use every day.
See how Supportbench scores every account in real time using sentiment, SLA performance, and engagement — so you catch churn risks before they escalate.
Explore customer management →A tour of the shared team inbox: threaded conversations, agent collision detection, and templated replies that keep every customer email on SLA.
Explore email management →Watch customers log, track, and resolve their own cases through a branded self-service portal backed by your knowledge base.
Explore support solutions →Build dashboards and scheduled reports on CSAT, SLA compliance, and agent performance — no spreadsheet exports required.
Explore analytics & insights →Granular roles, permissions, and enterprise-grade controls — see how admins govern access across teams, queues, and regions.
Explore security-first design →The core case workflow: intake, prioritization, SLA timers, and automations that keep complex B2B tickets moving to resolution.
Explore the platform →Workflow automation in action — routing, escalation rules, and triggers that eliminate repetitive busywork for your agents.
Explore escalation management →A deep dive into SLAs and support tiers: build service levels, track entitlements, and deliver support the way you sell it.
Explore support level management →Good To Know
Book a 30-minute personalized demo and watch Supportbench run on your workflows — your SLAs, your queues, your customers.
