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Knowledge Centric Support provides a continuous loop for managing, sharing, and improving knowledge, effectively becoming the way your team provides support, both to internal agents and external customers.
Knowledge Centric Support
Enhance customer satisfaction and reduce training with searchable solutions. Empower customers to solve issues independently while saving time for agents
Knowledge Management
Optimize your organization’s knowledge management by capturing and structuring customer solutions with consistent templates, topic-based publishing, and a library for resource control.
Features
01. Efficient Knowledge Base
02. Knowledge Management Loop
03. Internal and External Support
04. Empowered Customers
05. Faster Solutions
06. Less Training Required
07. Knowledge Capture and Structuring
08. Knowledge Reuse and Improvement
Knowledge Base
Optimize your knowledge base and increase efficiency by auto-suggesting solutions and allowing easy article updates.
