Service level management is a key pillar in how Supportbench helps you manage customers. Our goal is to always give you context when you need to reply to customers so no customer is ever left behind.
Optimize SLAs based on contracts and teams to ensure customers receive what’s promised at the right times.
Assign SLAs based on license or ticket properties. Tailor support levels for effective customer service
01. Customer Service Management
02. Contextual Response Times
03. SLAs by Contract
04. Business Granularity
05. Assignable SLAs
06. SLAs by License
07. SLAs by Ticket Properties
08. SLA Enforcement
09. Performance Tracking
Get real-time insights on SLA performance through alerts and scorecards, improving monitoring and issue resolution