Case/ticket queue loads can get out of control really quickly for anyone directly handing in customer service requests. Here are some tips to help you better manage your case/ticket queues load
Category: helpdesk
Software and hardware troubleshooting are art forms
Ask any customer service representative, software and hardware troubleshooting a customer issue well is not just a job, but an art form.
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What is excellent customer service?
Excellent customer service is defined as service that treats customers with a friendly attitude and tries to resolve their problems or question as efficiently as possible. – Reference.com
Your customer service is only as good as your customer service agents
I’ve been in the customer service agent game all of my life and in all of that time, nothing has changed. Technology evolves, concepts come and go and the only constant throughout the years is the people.
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Technical support email etiquette and flow
Be professional but personal
Whether you are speaking to someone over the phone or over email, you are a representation of your company. Email etiquette says customers respond great to well-spoken, professional but friendly written tones.
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