What is excellent customer service?

Excellent customer service is defined as service that treats customers with a friendly attitude and tries to resolve their problem or question as efficiently as possible. – Reference.com

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Your customer service is only as good as your agents

I’ve been in the customer service game all of my life and in all of that time, nothing has changed. Technology evolves, concepts come and go and the only constant throughout the years is the people.

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Technical support email etiquette and flow

Be professional but personal

Whether you are speaking to someone over the phone or over email, you are a representation of your company. Customers respond great to well spoken, professional but friendly written tones.  

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