Customer management tips & trends, delivered.

25 customer service skills support teams need—communication, empathy, problem-solving, and adaptability—to solve complex issues and work with AI-driven tools.

Practical guide to CSAT, NPS, and CES: timing, question design, deployment, AI analysis, and ready-to-use templates for onboarding, support, product feedback.

Compare 15 help desk ticketing systems for 2026—features, pricing, AI, and account-level fit to match your B2B support model.

Measure and improve First Contact Resolution (FCR): clear definitions, formulas, benchmarks, common pitfalls, and AI tactics to raise CSAT and cut support costs.

Focus on five KPIs—CSAT, NPS, CES, FCR, and cost per resolution—to cut churn, lower support costs, and boost B2B customer loyalty with AI-driven insights.

Compare 10 top ticketing systems for startups, with pricing, AI features, setup tips, and a simple scoring method to pick the right fit.