Customer management tips & trends, delivered.

Cut Cost Per Ticket without layoffs using AI triage, automation, and self-service while tracking CSAT, FCR, and AHT to maintain quality.

Estimate the financial impact of switching helpdesks: calculate payback, agent-cost savings, automation deflection, and retention gains with a simple ROI formula.

Slack workflows fragment context and obscure ownership, slowing Tier 2 resolutions; AI-native platforms centralize cases, automate routing, and improve escalations.

Balance Slack-first support: set business hours, automate triage, and use AI to prioritize urgent requests while reducing team burnout.

Slack lacks built-in SLA timers, unified queues, and reporting, so SLA tracking breaks as channels grow; AI-native platforms add automated tracking, routing, and analytics.

Slack’s fragmented threads and weak search waste support teams’ time and erase solutions — adopt structured channels, AI summaries, or AI-native platforms.