Customer management tips & trends, delivered.

For managed service providers (MSPs), the helpdesk isn’t just a support tool, it’s the core of client communication, service delivery, and operational control. Whether you

Supportbench makes it simple to unify your IT ecosystem. This guide shows how to connect tools like CRMs, monitoring platforms, asset management systems, and chat

Managing HR requests through endless email chains is inefficient. Important messages get lost, follow-ups are delayed, and nothing is tracked properly. As support needs grow,

Selecting the right service management platform can have a lasting impact on team productivity, customer satisfaction, and operational efficiency. For many organizations, the choice comes

Smooth collaboration between departments doesn’t happen by chance. It depends on clearly defined responsibilities, realistic expectations, and agreed-upon service standards. That’s where internal service-level agreements

An internal helpdesk plays a crucial role in keeping teams productive, operations smooth, and employees supported. It’s not just about fixing technical issues—it’s about enabling