Customer management tips & trends, delivered.

Cut support costs up to 50% by using AI automation, predictive analytics, and smarter workflows while maintaining or improving customer satisfaction.

Step-by-step Tiger Team playbook to merge product support teams: plan, pilot cross-training, scale Tier 1/2 roles, protect SLAs and prevent burnout.

Migrate off Zendesk without losing ticket history or customer data: export via API/JSON, map fields and timestamps, migrate attachments and knowledge base, run delta exports and validate.

Calculate a helpdesk platform’s true cost by accounting for seats, add-ons, usage fees, implementation, and ongoing internal overhead.

Create an executive-ready support KPI dashboard with 8–12 measurable metrics, segmented views for high-value accounts, clear formulas, and safeguards against gaming.

A practical guide to choosing scalable SaaS helpdesk features—omnichannel intake, AI automation, integrations, and transparent pricing.