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AI Customer Support

JSM cutover strategy: parallel run, integrations, and rollback plan

AI Customer Support

JSM reporting vs Support Ops reporting: what’s missing and how to replace it

Compare JSM and Support Ops reporting for B2B teams—what JSM misses and how AI-driven tools add predictive, account-level customer insights.

AI Customer Support

How do you migrate portals and forms from JSM to a better customer portal experience?

Step-by-step guide to migrate portals and forms from Jira Service Management to an AI-powered customer portal, covering export, phased moves, AI features, and testing.

AI Customer Support

What are the biggest JSM limitations for non-technical support teams?

Jira Service Management often hinders HR and customer support with complex setup, IT-centric language, limited reporting, and tricky external integrations.

AI Customer Support

How do you rebuild SLAs and queues when moving off JSM?

Rebuild SLAs and queues after leaving a legacy service desk—audit configs, create event-based SLAs, add AI routing, test migration, and monitor performance.

AI Customer Support

How do you separate internal engineering tickets from customer support tickets during migration?

Audit tickets, define taxonomy, use AI auto-tagging, and set separate workflows to prevent misrouting and SLA confusion during migration.

AI Customer Support

How do you map Jira issue types, workflows, and statuses to a customer support helpdesk?

Map Jira issue types, workflows, and statuses to customer-facing request types, simplify labels, and use automation and AI to streamline support and SLAs.