Customer management tips & trends, delivered.

Explains when Slack-first support boosts real-time response and when dedicated platforms are needed for SLAs, CSAT, and multi-team case management.

Compare Zendesk and Supportbench enterprise security, compliance, AI defenses, pricing and migration risks to pick the best support platform for regulated teams.

Sales-focused platforms win at acquisition but lack AI, dynamic SLAs, and a full Customer 360—leaving complex B2B post-sales support underserved.

Compare TeamSupport and Supportbench for B2B support: pricing, AI tools, dynamic SLAs, setup costs, and scalability.

Shared inboxes work for small teams but fail for complex B2B support; helpdesks provide dynamic SLAs, escalations, AI summaries, and a unified customer view.

ITSM often overcomplicates B2B customer support — purpose-built platforms offer faster setup, lower costs, AI case summaries, and better customer visibility.