Join the best Powering 100,000+ of the best customer experiences
Join the best Powering 100,000+ of the best customer experiences
Supportbench simplifies how your support team’s work. It’s the only AI-powered customer service platform built to make your team more efficient and give you more insight than was possible ever before.
Customize, monitor, and optimize your service level agreements to meet customer expectations and enhance satisfaction.
Define SLAs based on various criteria such as customer contracts, ticket properties, or support levels to ensure tailored service delivery. SupportBench
Key Features:
Stay informed with real-time alerts and dashboards that track SLA compliance, enabling proactive issue resolution.
Key Features:
AI is built right in and can instantly classify, prioritize and assign tickets to the right person. Get insights that you have never been able to take advantage of from CSAT, CES and QA on your agents.
Leverage AI to dynamically adjust SLAs based on customer sentiment, ticket urgency, or historical data, ensuring optimal service delivery.
Key Features:
Gain insights into your escalation processes with real-time dashboards and reports, enabling continuous improvement of your support operations.
Key Features:
Connect Supportbench with the tools you already use, from Salesforce, JIRA, or use our API. Configure fields, workflows, and settings to match your processes, no coding needed.
Experience the benefits of dynamic SLA workflows, real-time monitoring, and AI-driven adjustments to meet and exceed customer expectations.
