Streamline Escalation Processes for Efficient Issue Resolution

Supportbench simplifies how your support team’s work. It’s the only AI-powered customer service platform built to make your team more efficient and give you more insight than was possible ever before.

Leverage Supportbench's automation to manage ticket escalations effectively, ensuring timely resolutions and enhanced customer satisfaction.

Built to take advantage of AI to automate and help you make smarter decisions.

Automated Escalation Workflows

Define and implement multi-step escalation paths to ensure tickets are addressed by the appropriate personnel promptly. SupportBench

Key Features:

Predefined escalation templates
Conditional triggers based on ticket criteria
Automated notifications to relevant stakeholders

AI-Powered Email Insights

Leverage AI to analyze email content, providing sentiment analysis and prioritization to enhance customer satisfaction.

Key Features:

Sentiment analysis to gauge customer emotions
Automated email categorization and tagging
Prioritization of emails based on urgency and importance

AI-Powered Routing and Automation

AI is built right in and can instantly classify, prioritize and assign tickets to the right person. Get insights that you have never been able to take advantage of from CSAT, CES and QA on your agents.

AI Content

Co-Pilot

Auto tagging

Auto-summarizations

Automated Workflow Integration

Integrate email management into your existing workflows, automating tasks and reducing manual effort.

Key Features:

Automatic conversion of emails into support tickets
Integration with CRM systems like Salesforce
Trigger-based actions for specific email events

Comprehensive Reporting and Analytics

Gain insights into email performance and team efficiency with detailed analytics and reporting tools.

Key Features:

Email response time tracking
Agent performance metrics
Customizable reports for continuous improvement

Native Integrations and Customization

Connect Supportbench with the tools you already use, from Salesforce, JIRA, or use our API. Configure fields, workflows, and settings to match your processes, no coding needed.