Join the best Powering 100,000+ of the best customer experiences
Join the best Powering 100,000+ of the best customer experiences
Leverage Supportbench's advanced workflow automation to streamline tasks, enhance team coordination, and boost efficiency seamlessly.
Design and implement custom workflows tailored to your support processes without the need for coding. Easily create trigger or scheduled based workflows Conditional logic to handle complex scenarios Use webhooks, or Zapier to easily extend your workflows to other platforms
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Ensure tickets are directed to the appropriate agents or teams based on predefined criteria, improving response times and customer satisfaction. Rule-based ticket routing and assignment via Round-Robin Priority and SLA-based routing Route via agent skill sets and availability
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Keep your team informed with instant notifications and alerts triggered by specific events or conditions within your workflows. Trigger custom notifications via Workflows Multi-channel notifications (email, in-app, SMS) Escalation alerts for overdue tasks or tickets
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Gain insights into your automated workflows to identify bottlenecks, measure performance, and drive continuous improvement. Performance dashboards Detailed logs and audit trails Exportable reports for stakeholder analysis
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Experience the efficiency and reliability of a comprehensive automation solution designed to meet the demands of modern support teams.
