Case loads can get out of control really quickly for anyone directly handing customer service requests. Here are some tips to help you better manage your case load.
Ask any customer service representative, troubleshooting a customer issue well is not just a job, but an art form.
Be professional but personal
Whether you are speaking to someone over the phone or over email, you are a representation of your company. Customers respond great to well spoken, professional but friendly written tones.