Case loads can get out of control really quickly for anyone directly handing customer service requests. Here are some tips to help you better manage your case load.
Category: technicalsupport
Software and hardware troubleshooting are art forms
Ask any customer service representative, troubleshooting a customer issue well is not just a job, but an art form.
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Technical support email etiquette and flow
Be professional but personal
Whether you are speaking to someone over the phone or over email, you are a representation of your company. Customers respond great to well spoken, professional but friendly written tones.
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