Case/ticket queue loads can get out of control really quickly for anyone directly handing in customer service requests. Here are some tips to help you better manage your case/ticket queues load
Ask any customer service representative, software and hardware troubleshooting a customer issue well is not just a job, but an art form.
Be professional but personal
Whether you are speaking to someone over the phone or over email, you are a representation of your company. Email etiquette says customers respond great to well-spoken, professional but friendly written tones.