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Gather data from customer responses such as inbound emails and obtain a detailed report on your customer sentiment analysis.
Sentiment Analysis
Stay ahead in the competition with our sentiment analysis solution. Boost revenue and customer satisfaction by delivering the best possible experience
Crisis Management
Gain real-time insights on customer sentiment to make informed decisions and enhance customer satisfaction. Avoid losing customers by quickly addressing negative sentiment.
Customer Loyalty
Improve your customer support by being able to decrease case closure times and response times, while knowing how your customer feels, not only adds a level of personability to your support but also increases trust and loyalty. This is crucial as it will provide a better experience and increase customer loyalty.
Features
01. NLP Evaluations
02. Crisis Management
03. Increase Case Closure
04. Increase Customer Loyalty
05. Positive Response
06. Passive Response
07. Negative Response
08. Very Negative Response
Customer Response
Free up your agents from time-consuming, unimportant tasks, and let them focus their energy where it matters. By being able to read the sentiment and know how a customer is feeling within specific emails, we can pinpoint what to tackle, and how to provide the ultimate customer experience.
