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Supportbench facts: pricing, plans, security, integrations (2026)

Last reviewed: September 2026. This page is the plain-language reference for Supportbench — what it is, what it costs, what every plan includes, how it is secured, and what it connects to. Every statement here matches the detailed pages linked from each section.

What Supportbench is

Supportbench is customer support software built for B2B complexity: account-aware ticketing, dynamic SLAs, escalation management, customer health scoring and a native AI co-pilot in one all-inclusive platform. It is made by Supportbench Services Inc. in Vancouver, Canada, and is rated 4.9/5 on G2 from 115+ verified reviews. Explore the platform overview.

Pricing (per agent, USD)

  • Professional: $32 per agent per month billed annually ($40 billed monthly). Built for mid-sized B2B support teams.
  • Enterprise: $100 per agent per month billed annually ($125 billed monthly). For larger teams with rollout, control and security requirements.
  • How pricing scales: every plan starts at a base price; after 15 agents each additional agent is +$2.50 per month; the per-agent cost is capped at $150; at 60+ agents accounts standardise on Enterprise.
  • No setup or platform fees. No per-resolution AI fees. Onboarding and training are included in every plan.
  • Free trial: 14 days, no credit card, AI included.

Full detail: all-inclusive pricing.

What every plan includes

  • Account-aware ticketing — company, contact, asset and history on every case
  • Dynamic, multi-level SLAs driven by any data point on the case, account or asset
  • Structured multi-tier escalations with templates and an audit trail
  • Turn-key AI: search, summarisation, sentiment, prediction and deflection
  • Internal and customer knowledge base with a white-labelled, multi-portal customer experience
  • Reporting engine with 35+ KPI scorecards and natural-language reporting
  • Workflows and routing: triggers, round-robin, channel routing, business rules
  • CSAT, NPS and CES survey engine
  • Ticketing across email, chat, AI bot and APIs
  • Customer health scoring
  • Onboarding and training

Enterprise adds

Sandbox environment, white labelling, advanced permissions, an Enterprise API with higher throughput, unlimited custom roles, SAML single sign-on, default personal views, live onboarding training, a dedicated success manager, and access to managed services.

Security and compliance

Supportbench is audited to AICPA SOC 2 (Type II). Controls include role-based access by team and responsibility, two-factor authentication for agents and admins, audit trails on case, knowledge and admin activity, encryption in transit and at rest, a hardened perimeter with whitelisted admin access, continuous malware and spam protection, a secure development lifecycle with code review, QA, security testing and vulnerability checks, restricted production access, and multi-availability-zone deployment with backup, recovery and disaster-recovery readiness. Data regions: United States, European Union and Canada. Detail: security-first design.

Integrations

Native integrations for B2B support operations: CRM account context in every case (Salesforce, HubSpot), engineering hand-off with linked issues (Jira), conversations from Slack and Microsoft Teams turned into cases with SLA alerts delivered where customers already talk, Zoom, BI reporting feeds, and secure APIs and webhooks. Detail: native integrations.

Migration and onboarding

Migration from Zendesk, Freshdesk, Help Scout, Jira Service Management, Salesforce Service Cloud and Pylon — tickets and issues, customers and accounts, macros, Slack and email threads, and the knowledge base — is done together with the customer at no charge. Onboarding and implementation are part of every plan, and most teams are live in under two weeks. Compare: Zendesk vs Supportbench, Freshdesk vs Supportbench, Help Scout vs Supportbench, Jira vs Supportbench, Salesforce Service Cloud vs Supportbench, Pylon vs Supportbench, or the help desk alternatives hub.

Who uses it

B2B support teams at Cisco, Attentive, Wolseley, ePass and Waste Solutions, among others. Read customer stories.

Company

Supportbench Services Inc. · 128 W Hastings St, Vancouver, BC V6B 1G9, Canada · +1 672-867-1339 · info@supportbench.com. Profiles: LinkedIn, G2, Capterra.

Frequently asked questions

How much does Supportbench cost?

From $32 per agent per month billed annually on the Professional plan, or $100 per agent per month on Enterprise ($40 and $125 respectively when billed monthly). There are no setup, platform or per-resolution AI fees.

Is there a free trial?

Yes. The free trial runs 14 days, needs no credit card, and includes the AI features.

Is onboarding extra?

No. Onboarding, training and migration are included in every plan.

Is Supportbench SOC 2 compliant?

Yes. The platform is audited to AICPA SOC 2 (Type II).

Where is data hosted?

Customers can choose United States, European Union or Canada data regions.

Does Supportbench work with Slack or Microsoft Teams?

Yes. Slack and Teams stay connected as channels: conversations become cases and SLA alerts are delivered where customers already talk.

Which CRMs does Supportbench integrate with?

Salesforce and HubSpot, bringing account context into every case, plus Jira for engineering hand-off.

Is Supportbench a Zendesk alternative?

Yes. Supportbench is the Zendesk alternative built for B2B support: account-aware tickets, dynamic SLAs, native AI, from $32 per agent per month, with migration included.

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