Join the best Powering 100,000+ of the best customer experiences
Join the best Powering 100,000+ of the best customer experiences
From auto-routing to real-time copilots, Supportbench makes customer support smarter, faster, and more personal—right out of the box.
Supercharge every agent with a built-in assistant that understands context, finds the right answers, and suggests the next best response.
Auto-suggests replies based on previous case history
Summarizes past interactions instantly
Pulls from your entire knowledge base in real time
No extra setup—just works
Turn resolved tickets into internal or external knowledge base articles with one click. Let AI organize, summarize, and tag it all.
Auto-generates KB articles from resolved cases
KCS-aligned knowledge structure
Separate internal and external KBs
Powerful search powered by AI
Automatically triage tickets by priority, topic, customer value, or emotion—without complex rules or IT overhead.
Auto-tagging and priority detection
Predictive FCR (First Contact Resolution) scoring
Dynamic SLA adjustments based on case content
Automations built without code
Know how difficult a case was, what the sentiment is, and whether it could lead to churn—all before they fill out a survey. Benefits: Predictive CSAT and CES scoring Sentiment and emotion analysis Visual CSAT dashboards and alerts Full AI-powered case summaries
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Auto-review every ticket for empathy, accuracy, tone, and effectiveness. No manual QA reviews needed. Klaus-style AI QA built-in Review by empathy, tone, validation, solution QA scorecards that track agent improvement Feedback delivered instantly
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From escalation trends to customer health, visualize everything in one place. KPI dashboards you can customize Scorecards by agent, team, or issue type Full customer journey context Export-ready insights for leadership
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No more switching tabs, missing context, or guessing what works. Supportbench gives your team the tools to do their best work—powered by AI.
