Join the best Powering 100,000+ of the best customer experiences
Join the best Powering 100,000+ of the best customer experiences
Supportbench simplifies how your support team’s work. It’s the only AI-powered customer service platform built to make your team more efficient and give you more insight than was possible ever before.
Built to take advantage of AI to automate and help you make smarter decisions.
Managing customer interactions across various channels can be challenging for SMBs. Supportbench offers a unified platform that consolidates all customer communications, providing a 360-degree view of each client.
This centralized approach ensures that your support team has immediate access to all relevant customer information, enabling personalized and efficient service delivery.
Key Features:
Handling support tickets promptly is crucial for maintaining customer satisfaction. Supportbench’s ticket management system allows for easy tracking, prioritization, and resolution of customer issues.
With features like automated ticket routing and status updates, your support team can manage workloads effectively and ensure timely responses.
Key Features:
AI is built right in and can instantly classify, prioritize and assign tickets to the right person. Get insights that you have never been able to take advantage of from CSAT, CES and QA on your agents.
Empowering customers to find answers independently reduces the load on your support team. Supportbench’s integrated knowledge base provides a self-service portal where customers can access helpful articles and FAQs.
This not only enhances customer satisfaction but also allows your support agents to focus on more complex issues that require personalized attention.
Key Features:
Understanding support performance is essential for continuous improvement. Supportbench offers comprehensive analytics and reporting tools that provide insights into key metrics like response times, ticket volumes, and customer satisfaction.
These insights enable SMBs to make data-driven decisions, optimize support processes, and enhance overall service quality.
Key Features:
Connect Supportbench with the tools you already use, from Salesforce, JIRA, or use our API. Configure fields, workflows, and settings to match your processes, no coding needed.
Discover how our comprehensive platform can transform your customer support operations, leading to increased satisfaction and business growth.
