Customer management tips & trends, delivered.

Step-by-step guide to map Help Scout mailboxes to queues, convert workflows to automation, and expand statuses for a full helpdesk migration.

Step-by-step guide to export Help Scout conversations, tags, and user/team data via Reports or the API, with tips on filters, timezones, pagination, and rate limits.

When a shared inbox no longer fits, choose a support platform that delivers Customer 360, renewal‑sensitive SLAs, and built‑in AI for B2B teams.

Step-by-step guide to export, clean, test, and migrate Help Scout data without losing tickets, attachments, or agent history, including delta migration tips.

Plan a safe JSM cutover with a parallel run, integration mapping, and clear rollback triggers; use monitoring and AI to validate performance and avoid disruptions.

Compare JSM and Support Ops reporting for B2B teams—what JSM misses and how AI-driven tools add predictive, account-level customer insights.