Join the best Powering 100,000+ of the best customer experiences
Join the best Powering 100,000+ of the best customer experiences
Join customer support hackers from around the world that receive SupportBlog—the Supportbench Blog Newsletter.
Reduce pushback and boost adoption with a 6-step change plan: identify root causes, communicate clearly, involve teams, train, support, and measure results.
Use AI-powered predictive CSAT to monitor 100% of interactions, spot post-migration friction, reduce escalations, and improve CSAT and retention in real time.
Compare Zendesk’s add-on AI and tiered pricing with AI-native platforms’ built-in AI, predictable costs, automated triage, and dynamic SLAs.
Nine practical AI and automation tactics—triage, self-service, agent copilots, unified channels, analytics, and dynamic SLAs—to scale support without new hires.
Integrate your knowledge base into support workflows to boost first-contact resolution, speed responses with AI recommendations, and cut support costs.
AI-based SLAs use NLP, predictive models, and customer context to prioritize B2B support tickets in real time, reduce breaches, and boost satisfaction.
Subscribe to Our SupportBlog and receive exclusive content to build, execute and maintain proactive customer support.
Free Coaching
Weekly e-Blasts
Chat & phone
Get the latest posts in your email
