Enhance fleet coordination, optimize warehouse operations, and automate logistics customer support with an intelligent, AI-driven platform.
Supportbench empowers trucking and warehousing businesses with seamless automation, real-time issue resolution, and compliance-ready tools. Improve efficiency, reduce response times, and streamline customer service with a solution designed for logistics.
✔ ISO-Certified Compliance
✔ Seamless TMS, WMS & ERP Integration
✔ AI-Powered Automation for 24/7 Support
Trucking and warehousing businesses face operational bottlenecks, miscommunication, and compliance hurdles that slow efficiency and increase costs. Without the right tools, delays and inefficiencies disrupt customer service and logistics workflows.
Dispatch teams struggle with real-time communication, last-minute route changes, and driver support, leading to missed deadlines and frustrated drivers.
Manual tracking of shipments and deliveries results in slow response times and overloaded support teams. Without automation, meeting customer expectations for real-time updates is a challenge.
Misplaced stock, fulfillment errors, and inventory discrepancies delay shipments and impact customer satisfaction. Without automation, managing stock and supplier coordination is inefficient.
Trucking and warehouse businesses must meet DOT, OSHA, and FMCSA regulations, requiring strict documentation and audit readiness. Non-compliance leads to legal penalties and safety violations.
Disconnected TMS, WMS, and ERP platforms create visibility gaps, delays, and inefficiencies, making issue resolution slower.
With Supportbench, these challenges become opportunities. Our AI-powered platform automates workflows, improves communication, and ensures seamless regulatory compliance—so you can focus on growing your business.
Gain a comprehensive view of all customer interactions and support processes, enabling proactive management and immediate insights from contact and account overviews.
Streamline your technology stack by integrating all your support tools into one cohesive platform, reducing complexity and improving usability.
CRM, Ticketing, Knowledge base, Chat, AI Bot, Customer portal, Analytics, Broadcasts, to name a few.
Powerful workflow engine to automate processes, and leverage advanced AI to automate tagging, priorities, and actions, enhancing responsiveness and allowing your team to focus on critical issues.
Offer consistent and efficient support across all communication channels from email, live-chat, social media, customer portals or forms.
Utilize detailed analytics and Scorecards to understand trends, measure team performance, and make informed decisions that optimize support operations.
Supportbench is built to solve the unique customer service challenges in logistics, warehousing, and fleet management. Our AI-powered platform automates workflows, centralizes communications, and enhances operational efficiency—so your teams can focus on moving freight, fulfilling orders, and meeting compliance requirements.
✔ Automates driver support tickets, route adjustments, and fleet maintenance requests
✔ Provides real-time fleet tracking and automated issue resolution
✔ Ensures faster response times for dispatch teams
✔ Centralizes all customer inquiries (email, phone, chat, and self-service portals) into one unified system
✔ Enables faster response times and improved communication between teams
✔ Provides real-time shipment updates and proactive issue resolution
✔ Reduces manual effort with self-service tracking options for customers
✔ Automates audit-ready logs and compliance documentation for DOT, OSHA, and FMCSA
✔ Ensures 100% regulatory adherence with built-in compliance workflows
✔ Automates order fulfillment issues and inventory discrepancies
✔ Improves supplier coordination and warehouse stock tracking
(Reduces ticket volume) by giving drivers, warehouse staff, and logistics teams access to:
✔ Troubleshooting guides
✔ Standard Operating Procedures (SOPs)
✔ Automated response recommendations
✔ Tracks ticket resolution times, fleet response efficiency, and warehouse issue trends
✔ Provides AI-driven insights to improve operational performance
Supportbench ensures your fleet, warehouse, and logistics teams have the tools to deliver seamless, automated customer support—every time.
Most customer service platforms are built for generic industries. Supportbench is purpose-built for logistics, ensuring fleet and warehouse operations run smoothly with AI-driven automation and deep industry integration.
✔ Specifically built for trucking companies, 3PL providers, and supply chain managers
✔ Helps fleet managers, warehouse supervisors, and IT teams streamline support workflows
✔ Seamlessly connects with TMS, WMS, ERP solutions, and fleet tracking systems
✔ Eliminates visibility gaps between fleet dispatch, warehouses, and customer support teams
✔ Set priority-based workflows for fleet, warehouse, and compliance support
✔ Automate escalation triggers to ensure faster resolution times compared to traditional helpdesks
✔ Works for small businesses, large enterprises, and multi-location logistics networks
✔ Expands effortlessly as your operations scale
✔ ISO-certified, GDPR-compliant, and end-to-end encrypted for full security compliance
✔ Keeps fleet and warehouse data secure with industry-standard protection
Supportbench empowers trucking and warehouse teams to work smarter, faster, and more efficiently—turning operational challenges into opportunities for growth.
Supportbench transforms customer service operations across trucking, warehousing, and logistics teams by automating workflows, improving response times, and ensuring seamless compliance. Here’s how different departments benefit from AI-powered support:
✔ Automates fleet support tickets for driver issues, emergency route changes, and vehicle maintenance
✔ Provides real-time tracking updates for shipments and driver locations
✔ Ensures instant issue resolution, reducing delays and missed deadlines
✔ Improves inventory accuracy by automating stock discrepancy resolution
✔ Streamlines order fulfillment workflows, reducing misplaced or delayed shipments
✔ Enhances supplier coordination, ensuring seamless inbound and outbound logistics
✔ Centralizes all customer inquiries (phone, email, chat, and portal requests) into a single platform
✔ Provides automated shipment updates, reducing manual status requests
✔ Simplifies returns and dispute resolution with AI-powered ticket management
✔ Automates regulatory documentation to ensure full compliance with DOT, OSHA, and FMCSA
✔ Maintains audit-ready logs for inspections and reporting
✔ Enhances data security and compliance tracking across logistics operations
Supportbench empowers trucking and warehouse teams to work smarter, faster, and more efficiently—turning operational challenges into opportunities for growth.
Supportbench is the only AI-powered customer service platform built for trucking, warehousing, and logistics businesses. By automating workflows, streamlining fleet and warehouse support, and ensuring compliance, you can reduce inefficiencies, enhance customer service, and scale your operations seamlessly.
Reduce downtime and streamline fleet coordination
Improve warehouse efficiency and automate issue resolution
Ensure regulatory compliance with audit-ready documentation
Supportbench’s AI-powered automation efficiently routes tickets, offers self-service options, and provides instant responses to common issues. This ensures faster resolution times while reducing the workload for support teams.
Supportbench addresses fleet coordination, shipment tracking, inventory discrepancies, and compliance management by automating workflows and centralizing customer service interactions.
Yes! Supportbench supports multi-location warehouses, enabling centralized customer service, inventory tracking, and supplier coordination for improved efficiency.
Why Supportbench?
© 2025 Supportbench. All Rights Reserved
