Supportbench is an efficient help desk and customer service solution. With a robust support ticket system, self-service knowledge base, and community forums, you can reduce chaos and bring order to your support process.
Manage everything from one simple view.
Get all the tools your business needs at no extra costs.
Designed by an experienced B2B team.
Supportbench lets you manage all of your team email addresses in one place and makes it easy to share work, respond, and gain full visibility into your team’s communication.
Personalized Email
Outlook Experience
Pixel Tracking
Sentiment Analysis
Service level management is a key pillar in how Supportbench helps you manage customers. Our goal is to always give you context to when you need to reply to customers so no customer is ever left behind.
SLAs by License
SLAs by Ticket Properties
SLA Enforcement
Support levels allow you to strategically assign different levels of support to different customers or products.
Customers Support Levels
Product Support Levels
SLAs by Support Level
Workflows Based on Levels
Supportbench gives you the ability to put in process to deal with tickets that need extra assistance to ensure problems get resolved at the right level.
Escalation Paths
Escalation Templates
Multi-Escalation Paths
Ticket De-Escalations
KCS provides a continuous loop for managing, sharing, and improving knowledge, effectively becoming the way your team provides support, both to internal agents and external customers.
Capture Knowledge
Structure Knowledge
Reuse Knowledge
Improve Knowledge
We can show you why customers refer to us as their trusted partners.
Book a personalized demo today.
