Manage everything from one simple view.
Get all the tools your business needs at no extra costs.
Designed by an experienced B2B team.
Supportbench lets you manage all of your team email addresses in one place and makes it easy to share work, respond, and gain full visibility into your team’s communication.
Service level management is a key pillar in how Supportbench helps you manage customers. Our goal is to always give you context to when you need to reply to customers so no customer is ever left behind.
SLAs by License
SLAs by Ticket Properties
Support levels allow you to strategically assign different levels of support to different customers or products.
Customers Support Levels
Product Support Levels
SLAs by Support Level
Workflows Based on Levels
Supportbench gives you the ability to put in process to deal with tickets that need extra assistance to ensure problems get resolved at the right level.
KCS provides a continuous loop for managing, sharing, and improving knowledge, effectively becoming the way your team provides support, both to internal agents and external customers.
We can show you why customers refer to us as their trusted partners.
Book a personalized demo today.