Get More Done With A Modern Support CRM

Supportbench is an efficient help desk and customer service solution. With a robust support ticket system, self-service knowledge base, and community forums, you can reduce chaos and bring order to your support process.

Help Desk System

Why Customers Love Us?

Your All-In-One CRM

Manage everything from one simple view.

No Hidden Costs

Get all the tools your business needs at no extra costs.

B2B Leading Experts

Designed by an experienced B2B team.

Email Management

Supportbench lets you manage all of your team email addresses in one place and makes it easy to share work, respond, and gain full visibility into your team’s communication. 

Personalized Email

Outlook Experience

Pixel Tracking

Sentiment Analysis

Email Management for Customer Support
SLA Management for Customer Support

SLA Management

Service level management is a key pillar in how Supportbench helps you manage customers. Our goal is to always give you context to when you need to reply to customers so no customer is ever left behind.

SLAs by License

SLAs by Ticket Properties

SLA Enforcement

Support Level Management

Support levels allow you to strategically assign different levels of support to different customers or products. 

Customers Support Levels

Product Support Levels

SLAs by Support Level

Workflows Based on Levels

Support Level Management for Customer Support
Escalation Management for Customer Support

Escalation Management

Supportbench gives you the ability to put in process to deal with tickets that need extra assistance to ensure problems get resolved at the right level.

Escalation Paths

Escalation Templates

Multi-Escalation Paths

Ticket De-Escalations

Knowledge Centric Support

KCS provides a continuous loop for managing, sharing, and improving knowledge, effectively becoming the way your team provides support, both to internal agents and external customers.

Capture Knowledge

Structure Knowledge

Reuse Knowledge

Improve Knowledge

Knowledge Centric Support for Customer Support

What our happy customers
have to say:

Customer Support Software Graph

Deliver better customer experiences, more
efficient teams, and solve problems faster.

We can show you why customers refer to us as their trusted partners.
Book a personalized demo today.