Drive better customer retention and save costs.
Manage customers that come from any channel and of any size or complexity faster with more insight.
Unify communication channels through the Omni-Channel. Manage email, social, chat, all in one place.
Use CSAT and NPS surveys to get customer feedback. Send targeted surveys to customer segments by creating custom surveys and scheduling them.
Signup for alerts and receive notifications on customer activity.
Support Level Management
Assign customer support levels to ensure you are aware of what they need and manage assets/licenses.
You may need to store some unique information about each customer. Through data objects, you can store service information, passwords, and more.
Manage assets or contracts for customers, assign unique support levels to assets, or store license information for your customers.
Manage what data is visible to customers by assigning different roles, integrating different workflows, or setting up custom client portals based on customer roles.
Portal and Community
Provide a turnkey experience for your customers, and manage interactions with partners, contractors, and multiple companies.
What our happy customers have to say:
Deliver better customer experiences, more efficient teams, and solve problems faster.
We can show you why customers refer to us as their trusted partners. Book a personalized demo today.
More Than Ticketing
A true customer management platform.
360 Degree Visibility
View everything about your customers with a click of a button.
Made for B2B Enterprises
Built with purpose to manage the very big to small.