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Automatically assign cases with Supportbench’s Round Robin system
Round Robin Ticket
Round Robin streamlines case management for agents, saving time and allowing them to focus on important issues. Login to the Command Center to work on assigned cases without scanning through queues. Ideal for high-volume companies.
Case Response
Supportbench analyzes first response and resolution times to generate an overall performance score, helping agents quickly respond and resolve cases for improved performance.
Focus Improve
Say goodbye to manual case assignments and enhance productivity with Supportbench’s Round Robin. Focus on delivering excellent customer experiences and saving time for important tasks.
Features
01. Automated Assignment
02. Assignment Methods
03. Queue Available Hours
04. Asset-Based Assignment
05. Working Hours Assignment
06. Availability and Hours Assignment
07. Availability-Based Assignment
08. Resolution Time.
Increase Efficiency
Eliminate confusion with Supportbench’s automated case assignment and helpdesk. Tickets are consistently and fairly distributed, reducing the risk of mistakes.
