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Alert customer management teams, or adjust service level agreements based on their customer health scoring.
Health Scoring
The health scoring feature is designed to make your organization more proactive, allowing you to quickly and efficiently assess a clients needs and take the necessary actions to provide the best customer experience possible.
Customer Sentiment Analysis
Tracking customer sentiment is the simplest way to review leading indicators of retention. It provides you with an at-a-glance method to understand how one account is doing, how multiple accounts one CSM owns are doing, or how an entire team or division is doing, especially if you look at the movement of health over time.
Reduce Churn
Use multiple metrics to determine just how “healthy” a customer is. Analyze the data you need far in advance and determine the best course of action to take to avoid churn. Use Supportbench to provide a white-glove service your client won’t forget.
Features
01. Predictive Health Score
02. Customer Sentiment Analysis
03. Support Engagement
04. At-Risk Alerts
05. Organizational Scoring
06. Key Performance Metrics
07. CSTA Insights
08. NPS Scoring
Increase Retention
Analyzing our aggregated health score at a glance allows you to understand how a customer currently feels about your product. Quickly understand what areas need improvement and how to provide the best customer experience by pinpointing these areas and developing a strong customer-client relationship.
