Ask any customer service representative, troubleshooting a customer issue well is not just a job, but an art form.
Continue reading “Software and hardware troubleshooting are art forms”
Ask any customer service representative, troubleshooting a customer issue well is not just a job, but an art form.
Continue reading “Software and hardware troubleshooting are art forms”
Excellent customer service is defined as service that treats customers with a friendly attitude and tries to resolve their problem or question as efficiently as possible. – Reference.com
I’ve been in the customer service game all of my life and in all of that time, nothing has changed. Technology evolves, concepts come and go and the only constant throughout the years is the people.
Continue reading “Your customer service is only as good as your agents”
Whether you are speaking to someone over the phone or over email, you are a representation of your company. Customers respond great to well spoken, professional but friendly written tones.
Continue reading “Technical support email etiquette and flow”