Ask any customer service representative, troubleshooting a customer issue well is not just a job, but an art form.
Excellent customer service is defined as service that treats customers with a friendly attitude and tries to resolve their problem or question as efficiently as possible. – Reference.com
I’ve been in the customer service game all of my life and in all of that time, nothing has changed. Technology evolves, concepts come and go and the only constant throughout the years is the people.
Be professional but personal
Whether you are speaking to someone over the phone or over email, you are a representation of your company. Customers respond great to well spoken, professional but friendly written tones.