Switching help desks is an operational project, not a feature swap. What migrates cleanly, what needs rebuilding, and how to preserve ticket history, SLAs, and account context — organized by the platform you're leaving.
This is the page that answers “can we actually switch without chaos?” The guides below cover the full project — export, mapping, cutover, and validation — by source platform.
Plan the move around this. Copying everything 1:1 is how migrations go wrong — some things are better redesigned for the new model.
| Migrates cleanly | Usually rebuilds | Redesign instead of copy |
|---|---|---|
| Tickets & history | Automations / macros | SLA policies |
| Contacts & accounts | Routing rules | Escalation paths |
| KB articles | Custom field mapping | Support tiers |
The complete, always-current list. Any new article tagged Help Desk Migration appears here automatically — newest first.
