What our happy customers have to say:

Deliver better customer experiences, more efficient teams, and solve problems faster.

We can show you why customers refer to us as their trusted partners. Book a personalized demo today.

Get More Done With A Modern Support CRM

Supportbench is an efficient help desk and customer service solution. With a robust support ticket system, self-service knowledge base, and community forums, you can reduce chaos and bring order to your support process.

Knowledge Centric Support

KCS provides a continuous loop for managing, sharing, and improving knowledge, effectively becoming the way your team provides support, both to internal agents and external customers. 

Capture Knowledge
Structure Knowledge
Reuse Knowledge
Improve Knowledge

Your All-In-One CRM

 Manage everything from one simple view.

No Hidden Costs

Get all the tools your business needs at no extra costs.

B2B Leading Experts

Designed by an experienced B2B team.

Why Customers Love Us?

SLA Management

Service level management is a key pillar in how Supportbench helps you manage customers. Our goal is to always give you context to when you need to reply to customers so no customer is ever left behind.

SLAs by License
SLAs by Ticket Properties
SLA Enforcement

Email Management

Supportbench lets you manage all of your team email addresses in one place and makes it easy to share work, respond, and gain full visibility into your team's communication. 

Personalized Email
Outlook Experience
Pixel Tracking
Sentiment Analysis

Escalation Management

Supportbench gives you the ability to put in process to deal with tickets that need extra assistance to ensure problems get resolved at the right level.

Escalation Paths
Escalation Templates
Multi-Escalation Paths
Ticket De-Escalations

Support Level Management

Support levels allow you to strategically assign different levels of support to different customers or products. 

Customers Support Levels
Product Support Levels
SLAs by Support Level
Workflows Based on Levels