Measure everything and makes better decisions
We believe in KPIs and use them to drive decision-making. Real-time dashboards to make decisions right away or use KPI scorecards to have full insight into a customer, team, or the whole organization with a few simple clicks.
Analytics & Insights
What our happy customers have to say:
Deliver better customer experiences, more efficient teams, and solve problems faster.
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Utilize this score in automation, to alert customer success managers, or to adjust service level agreements based on its value.
You can easily get a 0-100 score based on your service level agreements, customer satisfaction, and aging cases so you'll know exactly what's working.
The power is familiar, and you have complete control, so you don't need to learn table structures, nor to have someone else build your reports.
The real-time Dashboard in Supportbench lets you see what's happening across all channels, whether it's an agent, team, or global view.
Using artificial intelligence, we collect all customer communication (emails, chat, social) so you can see how your customers feel about you.
Scheduled Data Reports
Schedule your data views to be sent right to your inbox or a group of people.
Get to the exact data you need by creating custom views of tickets, activities, or survey data.
Pivot your data just like in a spreadsheet making it easy to configure and view ticket reports.
Get More Insight
KPI scorecards measuring every part of your team.
At-risk dashboards to help find customers in trouble.
Get Your Data Easily
Extract, filter, and get the data you need effortlessly.