Slack stays a channel; Supportbench becomes the system of record. Account-aware tickets, dynamic SLAs, tiered escalations and a native AI Co-Pilot — from $32 per agent with no seat minimums, onboarding and migration included.
Trusted by B2B support teams at Cisco, Attentive, Wolseley, ePass and Waste Solutions
See the side-by-side comparison ↓Tell us a little about your team and you will get the calendar link instantly.
No credit card. Onboarding and migration included.
No AI add-ons, no per-resolution fees, no seat minimums. One page shows every plan and every feature — see exactly what switching from Pylon costs.
The differences that make B2B support a system you keep and grow, not a queue you survive.
Every ticket carries account history, contracts, and stakeholders. Context follows the customer, not the conversation.
SLAs that adapt in real time to tier, urgency, and account value, with escalation paths that fire before you breach.
See how every account is trending from sentiment, activity, and SLA history, and protect renewals before they slip.
A Co-Pilot, automation, and CX intelligence built into the core, not a paid add-on you unlock at a higher tier.
Ticketing, account context, SLAs, AI, reporting, and surveys in one platform. No marketplace tax to do the basics.
Starts at $32 per agent for up to 15 agents, then $2.50 per extra agent. No surprise add-on fees as you scale.
Four AI capabilities work together across every ticket, customer, and metric. Included, not priced per resolution.
Drafts replies grounded in your knowledge base, tickets, and account context. You approve, it sends.
Auto-triages and routes tickets, tags issues, and generates knowledge as your team resolves.
Reads sentiment and CSAT signals so risk and opportunity surface before a customer escalates.
Turns resolved tickets into searchable articles and keeps your knowledge base current automatically.
See the full relationship the moment a ticket arrives: account history, products, support level, and upcoming renewal. No tab-switching, no duct tape.
SLAs read tone, urgency, and customer value to escalate what actually matters. The right experts get pulled in automatically before a breach.
KPIs connect to every metric that matters, from first-response speed to resolution, to escalation rates. Health scoring turns those signals into action.
We replaced a patchwork of tools and now run support like an operational function instead of an inbox.
Email routing and accountability finally feel solved — every message lands with the right owner and a clear next step.
Dynamic SLAs and dashboards gave our team the discipline we were missing. Coaching scorecards are a real differentiator.
4.9 / 5 on G2 from 115+ verified reviews · Read customer stories
Both can turn a Slack thread into an issue. Here is where a B2B support motion is won or lost.
| Capability | Supportbench | Pylon |
|---|---|---|
| Account-level context | Native, every ticket | Accounts native; intelligence is a paid add-on |
| B2B SLA rules, tiers & escalations | Advanced and tiered, included | Thread-level SLAs |
| AI Co-Pilot | Included | AI Assistants add-on ($50 / seat / mo) |
| Proactive health scoring | Built-in | Via Account Intelligence add-on |
| Customer portal & Microsoft Teams | Included | Enterprise tier only |
| Onboarding, training & migration | Included | Dedicated success on Enterprise |
| Price / seat / mo | $32, no minimum | $59 to $139, 3 to 7 seat minimum |
Pylon pricing as published at time of writing: Starter $59, Professional $89 and Enterprise $139 per seat per month billed annually (3, 3 and 7 seat minimums); AI Assistants $50 per seat per month, AI Agents from $100 per month, Account Intelligence Premium $10 per account per month; customer portal and Microsoft Teams on Enterprise.
Migration and onboarding are included on every plan. Our team runs the import with you, and you keep Pylon running in parallel until you are ready to cut over. Your Slack Connect channels keep working: customers post where they always have, and every thread becomes a tracked case with an owner and an SLA.
From first call to rollout for most teams. We map your routing, SLAs and reporting first, then import, then train your agents on your own data.
Migration, onboarding and training are included in your plan — no professional-services invoice, no per-seat setup fee. Start with a 14-day free trial, no credit card.
If Pylon is still the better fit for your team, we will tell you so on the call.
Book a 20-minute walkthrough tailored to your accounts, SLAs, and reporting needs. Onboarding, training and migration included.
No pressure, no generic pitch — just an honest read on whether Supportbench is the right fit for your team.
