Account-aware tickets, dynamic SLAs and a native AI Co-Pilot in one platform — from $32 per agent, with onboarding and migration included. Keep Salesforce as your CRM; run support in a tool built for it. Most teams are live in under two weeks.
Trusted by B2B support teams at Cisco, Attentive, Wolseley, ePass and Waste Solutions
See the side-by-side comparison ↓Tell us a little about your team and you will get the calendar link instantly.
No credit card. Onboarding and migration included.
No AI add-ons, no per-conversation fees, no edition ladder. One page shows every plan and every feature — see exactly what switching from Service Cloud costs.
The differences that make B2B support a system you keep and grow, not a queue you survive.
Every ticket carries account history, contracts, and stakeholders. Context follows the customer, not the conversation.
SLAs that adapt in real time to tier, urgency, and account value, with escalation paths that fire before you breach.
See how every account is trending from sentiment, activity, and SLA history, and protect renewals before they slip.
A Co-Pilot, automation, and CX intelligence built into the core, not a paid add-on you unlock at a higher tier.
Ticketing, account context, SLAs, AI, reporting, and surveys in one platform. No marketplace tax to do the basics.
Starts at $32 per agent for up to 15 agents, then $2.50 per extra agent. No surprise add-on fees as you scale.
Four AI capabilities work together across every ticket, customer, and metric. Included, not priced per resolution.
Drafts replies grounded in your knowledge base, tickets, and account context. You approve, it sends.
Auto-triages and routes tickets, tags issues, and generates knowledge as your team resolves.
Reads sentiment and CSAT signals so risk and opportunity surface before a customer escalates.
Turns resolved tickets into searchable articles and keeps your knowledge base current automatically.
See the full relationship the moment a ticket arrives: account history, products, support level, and upcoming renewal. No tab-switching, no duct tape.
SLAs read tone, urgency, and customer value to escalate what actually matters. The right experts get pulled in automatically before a breach.
KPIs connect to every metric that matters, from first-response speed to resolution, to escalation rates. Health scoring turns those signals into action.
Salesforce sync, sentiment scoring, and stronger visibility helped us focus on the right customers — without enterprise bloat.
Supportbench replaced four separate tools for tickets, surveys, reporting, and knowledge without sacrificing depth.
It feels built for B2B. The account-level context and health scoring is exactly what high-stakes support teams need.
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Both can log a case. Here is where a B2B support motion is won or lost.
| Capability | Supportbench | Salesforce Service Cloud |
|---|---|---|
| Account-level context | Native, every ticket | CRM objects, custom setup |
| B2B SLA rules & escalations | Advanced, included | Entitlements & milestones, higher editions |
| AI Co-Pilot | Included | Einstein / Agentforce, add-on or top edition |
| Proactive health scoring | Built-in | Custom build or AppExchange |
| Customer surveys (CSAT, NPS, CES) | Included | Add-on |
| Onboarding, training & migration | Included | Partner / professional services |
| Day-to-day admin | Support leads, no code | Salesforce admin or consultant |
| Price / user / mo | $32 | $25 to $550 by edition |
Salesforce Service Cloud editions as published on salesforce.com at time of writing: Starter $25, Pro Suite $100, Enterprise $175, Unlimited $350 and Agentforce 1 Service $550 per user per month, billed annually. Knowledge, Einstein bots and some AI features are billed separately on several editions.
Migration and onboarding are included on every plan. Our team runs the import with you, and you keep Service Cloud running in parallel until you are ready to cut over. Salesforce stays your CRM: the native two-way sync keeps accounts, contacts and cases visible to sales.
From first call to rollout for most teams. We map your routing, SLAs and reporting first, then import, then train your agents on your own data.
Migration, onboarding and training are included in your plan — no professional-services invoice, no per-seat setup fee. Start with a 14-day free trial, no credit card.
If Service Cloud is still the better fit for your team, we will tell you so on the call.
Book a 20-minute walkthrough tailored to your accounts, SLAs, and reporting needs. Onboarding, training and migration included.
No pressure, no generic pitch — just an honest read on whether Supportbench is the right fit for your team.
