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Contact Supportbench

Need to talk to sales, get product support, or reach the right team? Start here. Supportbench is built for B2B support organizations managing complex accounts, SLAs, escalations, and high-stakes customer issues.

See pricing  ·  Book a demo  ·  info@supportbench.com

Sales and demos

Talk with the Supportbench team about your current support stack, pricing, migration planning, or whether the platform fits your workflow.

Talk to sales →

Product support

Already a customer? Visit the Help Center for documentation, release notes, setup guidance, and account support resources.

Visit Help Center →

Partners and integrations

Questions about partnerships, integrations, or working together? Send the details and we’ll route them to the right team.

Contact partnerships →

Security and procurement

Need answers about security, data hosting, privacy, or procurement? Start here and we’ll connect you with the right person.

Contact security →

Talk to the Supportbench team

Tell us a little about your team and what you’re trying to solve. We’ll route your message to the right person and follow up within one business day.

Already a customer? The fastest path for product help is the Help Center.

Sales hoursMonday–Friday, 8am–4pm PT
Help CenterOpen 24/7 for existing customers

Why teams contact Supportbench

Supportbench is built for support organizations that need more than basic ticketing.

Built for B2B complexity

Account-level context, dynamic SLAs, escalations, KPI scorecards, surveys, and health scoring — designed for support teams managing real customer relationships.

Transparent pricing, no surprises

Professional starts at $32/agent/month annually with onboarding and training included. No add-on tax on every important feature.

Low-risk migration

We do a guided migration review — accounts, ticket data, SLAs, automations, and reporting. Most teams are live in under two weeks.

Already a Supportbench customer?

Skip the form. The Help Center has documentation, release notes, and setup guides. You can also sign in to your Supportbench instance to log a case directly with your team.

Questions before you reach out

Do I need a demo to ask a sales question?
No. Use this page for pricing questions, migration questions, procurement, partnerships, or general sales inquiries. If you already want a walkthrough, you can also book a demo directly.
I’m an existing customer. Where should I go for support?
The fastest path for existing customers is the Help Center — it has documentation, release notes, and account support. You can also sign in to your Supportbench instance to log a case with your team.
How quickly will someone get back to me?
Sales inquiries are typically answered within one business day. Urgent product issues should go through the Help Center so they reach the right on-call team immediately.
Can I see pricing without contacting sales?
Yes. Supportbench pricing is published — Professional starts at $32/agent/month annually with dynamic SLAs, escalations, AI, scorecards, surveys, and onboarding included.
I have a security or procurement question. Where do I start?
Use the contact form above and choose Security / procurement from the dropdown. We’ll route it to the right person and follow up with the documentation you need.
Are you a fit for very small or basic support teams?
Not always. Supportbench is built for B2B teams with named accounts, real SLAs, escalations, and reporting needs. If you only need a basic shared inbox, a lighter tool may be enough.

Ready to see Supportbench in action?

Book a 20-minute demo focused on your accounts, SLAs, and escalations — or review pricing first.