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Relying on Slack alone buries support data, hides KPIs, risks SLAs, and fuels agent burnout; AI summarization and unified queues restore visibility.
How constant Slack notifications and scattered channels drive support-agent burnout — practical AI, automation, and workflow fixes to restore focus and SLAs.
Why relying on Slack for support can cause data retention, audit and legal risks — and how to mitigate them with retention policies, backups, and centralized tools.
Explains when Slack-first support boosts real-time response and when dedicated platforms are needed for SLAs, CSAT, and multi-team case management.
Compare Zendesk and Supportbench enterprise security, compliance, AI defenses, pricing and migration risks to pick the best support platform for regulated teams.
Sales-focused platforms win at acquisition but lack AI, dynamic SLAs, and a full Customer 360—leaving complex B2B post-sales support underserved.
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