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Support level management allows you to strategically assign different levels of support to different customers or products.
Support Level
Set customer-based rules, meet SLAs, sell contracts, and assign products to contracts.
Assigned Management
Supportbench enables managing customers and products based on priority and support levels for enhanced customer support
Features
01. Support Level Assignment
02. Strategic Assignment Options
03. Customer Support Management
04. Custom SLAs
05. Revenue Boosting Contracts
06. Product-based Contract Assignment
07. SLAs for Support Levels
08. Workflow Automation.
SLA Workflows
Set custom SLAs and workflows to prioritize customers and automate support processes, ensuring top performance for your organization.
