Service level management is a key pillar in how Supportbench helps you manage customers. Our goal is to always give you context to when you need to reply to customers so no customer is ever left behind.
Define SLAs by customer products or service contracts.
Start and stop SLAs based on the team managing the ticket.
Set times by the ticket lifecycle to ensure customers get what you promised.
Assign SLAs by the products they have purchased, by their license renewal date, or by a customer support level.
Assign SLAs by the ticket priority, issues type, or the team they are assigned to. Supportbench gives you full control over how SLAs are defined and when they need to be enforced.
Notify ticket owners, managers, or a team on SLA infractions. Quickly view SLA performance within a real-time dashboard or team scorecards.
We can show you why customers refer to us as their trusted partners.
Book a personalized demo today.
