SLA Management

Make sure every customer is taken care of and gets the right assistance.

Service level management is a key pillar in how Supportbench helps you manage customers. Our goal is to always give you context to when you need to reply to customers so no customer is ever left behind. 

Why Customers Love Us?

SLAs by Contract

Define SLAs by customer products or service contracts.

Business Granularity

Start and stop SLAs based on the team managing the ticket.

Assign SLAs

Set times by the ticket lifecycle to ensure customers get what you promised.

SLAs by License

Assign SLAs by the products they have purchased, by their license renewal date, or by a customer support level.

SLAs by Ticket Properties

Assign SLAs by the ticket priority, issues type, or the team they are assigned to. Supportbench gives you full control over how SLAs are defined and when they need to be enforced.

SLA Enforcement

Notify ticket owners, managers, or a team on SLA infractions. Quickly view SLA performance within a real-time dashboard or team scorecards.

What our happy customers
have to say:

Customer Support Software Graph

Deliver better customer experiences, more
efficient teams, and solve problems faster.

We can show you why customers refer to us as their trusted partners.
Book a personalized demo today.