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Escalation management gives you the ability to put in process to deal with tickets that need extra assistance to ensure problems get resolved at the right level.
Escalation Management
Efficiently assign, escalate, and exceed customer expectations with automated ticket workflows and exception management.
Path & Templates
Supportbench simplifies escalation with predefined templates, routing and properties for efficient customer service
Features
01. Escalation Management Process
02. Speed up Problem Resolution
03. Correct Ticket Assignment
04. Automatic Escalation of Tickets
05. Exception Setting for Customers
06. Automated Escalation Paths
07. Escalation Templates
08. Multi-Escalation Paths
09. Ticket De-Escalation Process.
Multi Escalation
Set up multi-step escalation paths to resolve issues and automatically de-escalate completed tickets, tracked by real-time dashboards.
