Ticket Management

A ticket management system to gain full-visibility on your customer cases

A ticketing system that just makes sense.

Every piece of our ticket management was designed by people on the front line.  A platform to make working faster, personalized, and ensure your intended results.

Ticket Management for Customer Support

Why Customers Love Us?

Get More Insight

KPI scorecards measuring every part of your team.

Better Retention

At-risk dashboards to help find customers in trouble.

Get Your Data Easily

Extract, filter, and get the data you need effortlessly.

Customer Support Software

Role Based Administration

Manage agent permissions based on roles you create. Lock down data or features for different agents or groups.

Ticket Policies

Assign the right fields and data to certain tickets to simplify your agent's workflow and ensure the right information is tracked.

SLA Management

Assign service level agreements based on support levels, customer roles, or licenses in order to regulate response times and resolution times.

Multi-Department Support

Segment the platform by department, brand, or team. You have full control of your platform and data.

Configurable Workspaces

Easily manage tickets by configuring exactly which data points are relevant to you.

Escalation Management

By setting up workflows, you can automate the escalation process by determining the appropriate delegate for each escalation and de-escalation.

Collision Detection

Stop multiple agents from responding to the same ticket by knowing who is looking and responding to each case.

Team Collaboration

Collaborate with your team members to get the help you need within the ticket.

Realtime Agent Status

Know who is online and away and ensure you transfer cases to people actually working.

What our happy customers
have to say:

Customer Support Software Graph

Deliver better customer experiences, more
efficient teams, and solve problems faster.

We can show you why customers refer to us as their trusted partners.
Book a personalized demo today.