We built Supportbench to be KCS first. Meaning, to drive a knowledge base to customers at warp speed, ensure content is reviewed by the right people, and measure what’s working.
KPI scorecards measuring every part of your team.
At-risk dashboards to help find customers in trouble.
Extract, filter, and get the data you need effortlessly.
Building knowledge from the front lines is harder than you think, so we simplify the process of building, reviewing, monitoring, and ultimately publishing the right data to your customers.
Your agents can access an internal knowledge base, or customers can have access to an external knowledge base. Or you can mix it up and have articles both internal and external.
Review knowledge base content based on what the team that submits, giving your experts full control of what customers are allowed to see.
Let your agents create new knowledge with a click of a button, and deliver that information to your customers as fast as possible.
Create content specifically for one customer or customers who share the same role. Using this method, you will display only relevant content to your customers to avoid confusing them.
Auto-suggest solutions on cases and deflect cases from coming in when customers create new tickets from the customer portal.
Assign articles to a specific company, or groups of companies based on their role, or asset.
Segment the platform by department, brand, or team. You have full control of your platform, knowledge base and data.
We can show you why customers refer to us as their trusted partners.
Book a personalized demo today.
