Analytics & Insights

Customize KPI Scorecards with dashboards & real-time reporting tools.

Measure everything and makes better decisions

We believe in analytics & insights to drive decision-making workflows with real-time dashboards. Use KPI scorecards to have full insight into a customer, team, or the whole organization with a few simple clicks.

Analytics and Insights for Customer Support

Why Customers Love Us?

Get More Insight

KPI scorecards measuring every part of your team.

Better Retention

At-risk dashboards to help find customers in trouble.

Get Your Data Easily

Extract, filter, and get the data you need effortlessly.

Customer Support Software

Health Scoring

Utilize this score in automation, to alert customer success managers, or to adjust service level agreements based on its value.

Agent Scorecards

You can easily get a 0-100 score based on your service level agreements, customer satisfaction, and aging cases so you'll know exactly what's working.

Power BI

The power is familiar, and you have complete control, so you don't need to learn table structures, nor to have someone else build your reports.

Realtime Dashboards

The real-time Dashboard lets you see what's happening across all channels; analytics & insights whether it's an agent, team, or global view.

Sentiment Analysis

Using artificial intelligence, we collect all customer communication (emails, chat, social) so you can see how your customers feel about you.

Scheduled Data Reports

Schedule your analytics & insights data views to be sent right to your inbox or a group of people.

Data Views

Get to the exact data you need by creating custom views of tickets, activities, or survey data.

Pivot Tables

Pivot your data just like in a spreadsheet making it easy to configure and view ticket reports.

What our happy customers
have to say:

Customer Support Software Graph

Deliver better customer experiences, more
efficient teams, and solve problems faster.

We can show you why customers refer to us as their trusted partners.
Book a personalized demo today.