Enhance Customer Support for Media & Entertainment Industries
Discover how Supportbench revolutionizes customer service for media and entertainment companies. Request a demo today and transform your support operations with speed, scalability, and personalized solutions.
Support Built for Entertainment
Supportbench is a cutting-edge customer service platform tailored to the fast-paced demands of the media and entertainment industry. It simplifies managing high volumes of customer interactions with efficiency and ease.
Streamline Customer Interactions
Supportbench ensures seamless customer interactions across multiple channels, delivering quick, consistent responses for technical support, subscription inquiries, and content-related issues.
Deliver World-Class Service in the Media Industry
Supportbench offers personalized support designed to enhance customer satisfaction and loyalty. Our scalable platform adapts to your growing needs, maintaining exceptional service quality even during peak customer volumes.
Omnichannel Support for Media Customers
Supportbench provides seamless communication across phone, email, live chat, social media, and in-app messaging platforms, ensuring consistent support for media companies during critical moments like live broadcasts or streaming outages.
Key Features
- Integrated Experience: Deliver personalized, responsive support across every channel.
- Consistent Support: Handle inquiries efficiently, from live event troubleshooting to subscription management.
- Customer Preference: 60% of consumers prefer businesses offering multiple communication options, making omnichannel support essential.
Supportbench enables media companies to deliver seamless support across all channels, ensuring an integrated experience for customers—whether they’re watching their favourite show or managing their subscriptions.
Complete Oversight Into your Customers and Team
Gain a comprehensive view of all customer interactions and support processes, enabling proactive management and immediate insights from contact and account overviews.
Unified Toolset
Streamline your technology stack by integrating all your support tools into one cohesive platform, reducing complexity and improving usability.
CRM, Ticketing, Knowledge base, Chat, AI Bot, Customer portal, Analytics, Broadcasts, to name a few.
Anticipate Needs, Act Fast
Powerful workflow engine to automate processes, and leverage advanced AI to automate tagging, priorities, and actions, enhancing responsiveness and allowing your team to focus on critical issues.
Connect on Any Platform
Offer consistent and efficient support across all communication channels from email, live-chat, social media, customer portals or forms.
Drive Decisions with Data
Utilize detailed analytics and Scorecards to understand trends, measure team performance, and make informed decisions that optimize support operations.
Ticketing & Workflow Automation for High-Volume Issues
Supportbench’s automated ticketing system is built to handle the high volumes of customer queries common in the media and entertainment industry. From managing content access and subscription issues to troubleshooting technical problems, our system ensures efficiency during peak times like live events or new content releases.
Key Benefits
- Streamlined Service: Automate ticket creation and routing to minimize wait times and improve response rates.
- Prioritized Resolution: Address critical issues like account recovery and service outages immediately.
- Operational Efficiency: Free up support teams by automating routine tasks, allowing focus on high-impact cases.
With Supportbench, media companies can efficiently resolve streaming service disruptions, handle subscription plan adjustments, and troubleshoot device compatibility, ensuring smooth operations and enhanced customer satisfaction.
Self-Service Solutions to Empower Entertainment Fans
Supportbench’s knowledge base empowers customers to independently resolve common issues like troubleshooting, account management, or accessing exclusive content. Whether it’s fixing content playback issues, renewing subscriptions, or recovering account access, users can quickly find answers without needing to contact support agents.
Key Benefits
- Empower Users: Provide customers with a user-friendly, always-available knowledge base to handle troubleshooting, account inquiries, and more.
- Reduce Agent Burden: Decrease wait times and lighten the workload for support teams by enabling self-service.
- Enhance Customer Satisfaction: Deliver faster resolutions, improve customer satisfaction, and meet the demands of a dynamic, fast-paced industry.
Supportbench’s self-service solutions not only reduce operational costs but also enhance customer satisfaction, ensuring your media business delivers exceptional service at scale.
Real-Time Analytics for Data-Driven Decision Making
Harness the power of real-time analytics and AI-driven insights with Supportbench to elevate the customer support experience in the media and entertainment industry. Gain a deeper understanding of customer behavior and service performance to make data-informed decisions that optimize your operations.
Key Features
- Customer Satisfaction Metrics: Track customer satisfaction (CSAT) scores related to content delivery and overall service quality.
- Performance Insights: Monitor resolution times for account issues and response times during service outages to ensure timely support.
- Predictive Analytics: Anticipate service trends and allocate resources effectively during peak periods, such as new releases or live events.
Actionable Insights
- Optimize Workflows: Leverage performance metrics to improve customer satisfaction, reduce churn, and streamline processes.
- Efficient Resource Allocation: Allocate resources strategically during high-demand periods to maintain service excellence and customer loyalty.
Supportbench’s real-time analytics empower media companies to refine their support strategies, ensuring seamless customer experiences even during the busiest times.
Scalable & Secure Solutions for Growing Media Operations
Supportbench empowers media and entertainment businesses to scale seamlessly while safeguarding sensitive customer data. Our platform efficiently handles increasing customer interactions, ensuring reliability and security as your audience grows.
Scale Your Media Support with Confidence – Request a Demo Today!
Key Benefits
- Enterprise-Grade Security: Safeguard customer information and subscription details with robust, top-tier security measures.
- Regulatory Compliance: Ensure adherence to GDPR and industry-specific regulations for data protection and privacy.
- Scalable Infrastructure: Manage high volumes of interactions with ease, delivering consistent service quality during peak demand periods.
Peace of Mind
Enjoy the confidence that your customer service operations are secure and scalable. With Supportbench, your business can grow without compromising on data protection or service excellence.
Our Clients Words:
Hear Their Success Stories
FAQs
How does Supportbench ensure data security for media companies?
Supportbench employs enterprise-grade security and adheres to GDPR and industry-specific regulations to safeguard sensitive customer and subscription data.
Can Supportbench handle high volumes of customer interactions during peak times?
Yes, Supportbench’s scalable infrastructure ensures consistent and reliable service, even during peak periods like live events or new content releases.
What channels can customers use to reach support with Supportbench?
Customers can connect via phone, email, live chat, social media, and in-app messaging, ensuring a seamless omnichannel support experience.
