Work smarter, faster, and with fewer resources.
Supportbench makes it easy to automate answers to simple common responses, informing your agents what customers need a response next, to complex escalation and de-escalation workflows.
Automate Customer Service Workflows & Processes with Our Help Desk Software
Why Customers Love Us?
Get More Insight
KPI scorecards measuring every part of your team.
Better Retention
At-risk dashboards to help find customers in trouble.
Get Your Data Easily
Extract, filter, and get the data you need effortlessly.
Event Driven Actions
Automate field updates, interact with customers at certain points in the case, or respond to high-priority cases with SMS notifications.
Scheduled Workflows
Make Supportbench handle the heavy lifting and notify the appropriate people, such as a CSM, before things escalate.
Round Robin Ticket
Tickets can be assigned to team members according to their product support, their status, or their work hours.
Notifications
Get notified through email, mobile app, and sign up others who need to be kept informed about the ticket.
Webhooks
Create webhooks at points in the ticket to automatically sync your information between Supportbench and 3rd party applications.
Templates & Macros
Create standard responses and share them across the team, use templates to create personal workflows automating repetative tasks.
What our happy customers
have to say:
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Deliver better customer experiences, more
efficient teams, and solve problems faster.
We can show you why customers refer to us as their trusted partners.
Book a personalized demo today.
