Workflow Automation

Automate customer service workfows, processes and custom ticket responses

Work smarter, faster, and with fewer resources.

Supportbench makes it easy to automate answers to simple common responses with workflow automation, informing your agents what customers need a response next, to complex escalation and de-escalation workflows.

Workflow Automation for Customer Support

Why Customers Love Us?

Get More Insight

KPI scorecards measuring every part of your team.

Better Retention

At-risk dashboards to help find customers in trouble.

Get Your Data Easily

Extract, filter, and get the data you need effortlessly.

Customer Support Software

Event Driven Actions

Automate field updates, interact with customers at certain points in the case, or respond to high-priority cases with SMS notifications.

Scheduled Workflows

Make Supportbench handle the heavy lifting and notify the appropriate people, such as a CSM, before things escalate.

Round Robin Ticket

Tickets can be assigned to team members according to their product support, their status, or their work hours.

Notifications

Get notified through email, mobile app, and sign up others who need to be kept informed about the ticket.

Webhooks

Create webhooks at points in the ticket to automatically sync your information between Supportbench and 3rd party applications.

Templates & Macros

Create standard responses and share them across the team, use templates to create personal workflows automating repetative tasks.

What our happy customers
have to say:

Customer Support Software Graph

Deliver better customer experiences, more
efficient teams, and solve problems faster.

We can show you why customers refer to us as their trusted partners.
Book a personalized demo today.