Supportbench makes it easy to automate answers to simple common responses with workflow automation, informing your agents what customers need a response next, to complex escalation and de-escalation workflows.
KPI scorecards measuring every part of your team.
At-risk dashboards to help find customers in trouble.
Extract, filter, and get the data you need effortlessly.
Automate field updates, interact with customers at certain points in the case, or respond to high-priority cases with SMS notifications.
Make Supportbench handle the heavy lifting and notify the appropriate people, such as a CSM, before things escalate.
Tickets can be assigned to team members according to their product support, their status, or their work hours.
Get notified through email, mobile app, and sign up others who need to be kept informed about the ticket.
Create webhooks at points in the ticket to automatically sync your information between Supportbench and 3rd party applications.
Create standard responses and share them across the team, use templates to create personal workflows automating repetative tasks.
We can show you why customers refer to us as their trusted partners.
Book a personalized demo today.
