Create tailored data view reports from your customer support database by setting specific parameters. Effortlessly filter information to get accurate insights.
Empower both management and agents with insightful information for better business and support decisions. Improve decision-making with access to valuable data.
Gain access to key data to enhance customer experience and increase efficiency in issue resolution. Use Supportbench’s data views to track trends and optimize caseloads.
Gain valuable insights into your open and closed cases, including issues, supported assets, and surveys with Data Views. Proactively tackle challenges and shift focus where necessary for better results.
01. Team Productivity
02. Crisis Management
03. Performance Metrics
04. Detailed Data Reports
05. Flexible Views
06. Seamless Escalation
07. Trends by Issue
08. Caseload Organization
Immediately pull reports on customer satisfaction surveys and SLAs. You can view CSAT scores by agents to measure performance, easily identifying your happy and unhappy customers, while also knowing what area an agent needs to focus on to improve their metrics.