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Supportbench empowers your team with intuitive all in one tool designed to enhance efficiency, satisfaction, and customer loyalty.
Ticketing, a robust internal/external knowledge base, customer portal, turn-key AI; Everything is seamlessly built into Supportbench.
AI is included right out-of-the-box, unleashing efficiencies from your team, and giving you insights you've never had before without you doing anything.
With unique scaled pricing, you get world class customer service software without paying a cent more for the modules and tools you need to get sh!t done.
Gain a comprehensive view of all customer interactions and support processes, enabling proactive management and immediate insights from contact and account overviews.
Streamline your technology stack by integrating all your support tools into one cohesive platform, reducing complexity and improving usability.
CRM, Ticketing, Knowledge base, Chat, AI Bot, Customer portal, Analytics, Broadcasts, to name a few.
Powerful workflow engine to automate processes, and leverage advanced AI to automate tagging, priorities, and actions, enhancing responsiveness and allowing your team to focus on critical issues.
Offer consistent and efficient support across all communication channels from email, live-chat, social media, customer portals or forms.
Utilize detailed analytics and Scorecards to understand trends, measure team performance, and make informed decisions that optimize support operations.
Accelerate email communication by organizing and prioritizing with an Outlook view.
Streamline case resolution and improve efficiency with the right assistance.
Improve customer satisfaction by setting targeted response times for incoming workflows.
Efficiently resolve cases and boost productivity with the right support.
Ensure customer satisfaction by keeping them informed and in control.
Caitlyn Langston
Chief Technology Officer
Supportbench is amazing in how it gets things done compared to other success and case executives arrangements I’ve used and IMO incomparably superior when it comes to resolving end-user difficulties.
Jonathan Pasquel
Personnel Manager
Using Supportbench has provided our department with a complete client management system. Since everything is one platform, we have a clear overview of all client and team interaction.
Hugh Dauterman
Data Operations Director
Supportbench has supplied our group with a whole client control system. Because the whole things is in a single platform, all are capable of control all conversation in a single area and feature complete over sight into each clients and group.
Jeanette Gillon
MIS Director
My experience with this software is very positive, in particular with the support team. Also, the user interface is very intuitive and easy-to-use, so I definitely recommend it.
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