ClickCease
 

What our happy customers have to say:

Deliver better customer experiences, more efficient teams, and solve problems faster.

We can show you why customers refer to us as their trusted partners. Book a personalized demo today.

Use an efficient knowledge base to keep your customers updated.

KCS provides a continuous loop for managing, sharing, and improving knowledge, effectively becoming the way your team provides support, both to internal agents and external customers

Knowledge Centric Support

Capture Knowledge

Share the solutions your agents provide to customers by sending that content directly to the knowledge base for review and publication.

Structure Knowledge 

Make your knowledge consistent using templates, publish your knowledge to the right topics, and use a built-in library to control your resources.

Reuse Knowledge

Auto-suggest existing solutions based on your agent's search and knowledge base to solve a customer issue.

Improve Knowledge

Knowledge base administrators can easily comment or update articles directly and publish them to the customers.

Empower Customers

Stop customers from creating cases by publishing solutions publicly.

Customer Satisfaction

Solutions are found faster by customers and agents.

Less Training

Build internal product/service knowledge that's easily searchable.

Why Customers Love Us?