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Use an efficient knowledge base to keep your customers updated.
KCS provides a continuous loop for managing, sharing, and improving knowledge, effectively becoming the way your team provides support, both to internal agents and external customers
Knowledge Centric Support
Share the solutions your agents provide to customers by sending that content directly to the knowledge base for review and publication.
Make your knowledge consistent using templates, publish your knowledge to the right topics, and use a built-in library to control your resources.
Auto-suggest existing solutions based on your agent's search and knowledge base to solve a customer issue.
Knowledge base administrators can easily comment or update articles directly and publish them to the customers.
Stop customers from creating cases by publishing solutions publicly.
Solutions are found faster by customers and agents.
Build internal product/service knowledge that's easily searchable.